Job Offer: Network Analyst
Location: Toronto
Contract Duration: 1 year
Work Mode: On-site
Start Date: March 31st
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Why Join Us?
Astek is a global leader in technology consulting. With 9,600 experts worldwide, we guide our clients through digital transformation by developing innovative solutions.
In Canada, we excel in IT and engineering. We collaborate with leading companies to tackle major technological challenges, putting innovation, collaboration, and excellence at the heart of our actions.
Join a passionate and committed team ready to bring your ideas to life.
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About the Role
On behalf of our client in the Banking industry, Astek Canada is seeking a motivated Network Analyst ready to take on new challenges.
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Your Responsibilities
As a Network Analyst, you will be responsible for:
• Provide strong technical support while ensuring that NOC processes and procedures are followed properly by the team that they are the part of.
• Collaborate strongly with the Shift leader to manage the queue, work intake as well as delivery.
• Engage in high priority incidents (P2’s) or incident calls and provide support.
• Engage with wider operational teams like EES/OCG and other support areas on an ongoing basis.
• Support the incident, change and problem management processes.
• Manage incident queue and effectively prioritize and triage incidents based on critical devices and shared services.
• Help assess training needs, process gaps and improvement suggestions, automation opportunities and effectively communicate upwards to the Shift leader and Manager as required.
• Manage chronic, repeat and aging incidents with proper internal/external escalations.
• Create MoPs and how-to docs for better support and training of new and junior team members. Also, peer review such documentation created by other team members and provide suggestions for improvement.
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Your Qualifications
Education/Experience:
• Technology Degree/Diploma or equivalent work experience.
• CCNA certified with a minimum of 5 years’ work experience in Network Operations/Production environment.
• CCNP certified with a minimum of 3 years’ work experience in Network Operations/Production environment.
• CCDP and ITIL certifications are a definite asset to this position.
Key Skills:
• Experience and a sound understanding of network environments (TCP/IP, Cisco routers/switches, Firewall, Load Balancers, WiFi) including an excellent understanding of telecommunications concepts and Telco connectivity.
• Strong understanding of Switching and Routing – Cisco Catalyst/Nexus Switches, SDWAN (Cisco/Viptela/Aruba Silverpeak), DMVPN.
• Hands-on experience with Cisco ACI, Palo Alto Firewalls, F5 Load balancers, Aruba or Cisco WiFi, VMware NSX is a definite asset for this position.
• Proficient in executing diagnostic techniques with a sound foundation of monitoring tools which include SevOne, Infoblox, ExtraHop, ThousandEyes.
Personal Qualities:
• Analytical and solution-oriented mindset.
• Team collaboration and teamwork skills.
• Autonomy and rigor in managing priorities.
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The Astek Advantages
• Personalized CARE plan for our employees.
• Diversity & Inclusion Charter.
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Ready to Take on the Challenge?
Apply now by sending your CV and discover a rewarding career at Astek Canada.
